◆ Process Mapping Workshop · Live Worked Example

SIPOC — Pre-Submission Fees Payment
Imported, Off-Nomenclature Pharmaceutical Product

The exact sub-process the room mapped together: paying the 25% pre-submission registration fee to the ANPP via E-TASDJIL. Three steps plus a parallel cheque track — de-chunked task by task, output by output, so a risk and a timeline become visible at every little step. That granularity is the point: clarity first, risks caught early. Click a SIPOC column to focus it.

Regulator: ANPP Product: Imported · Hors-nomenclature Stage: Pre-submission Fee tranche: 25% Tax office: Impôts El Madania
S
Suppliers
  • ANPP — E-TASDJIL platform + signs/stamps the BV
  • Internal Finance department — issues the cheque
  • Impôts El Madania — delivers the quittance
I
Inputs
  • ANPP / E-TASDJIL access
  • RA product owner information
  • Company stamp (cachet)
  • Fees amount → provided to Finance
  • Cheque + physical signed BV
P
Process
  • 1 · Submit BV on E-TASDJIL
  • 2 · Collect ANPP-signed & stamped BV
  • ∥ Finance issues the cheque (parallel)
  • 3 · Pay at Impôts El Madania
O
Outputs
  • Submitted BV screenshot (evidence)
  • Signed original physical BV (ANPP cachet)
  • Cheque
  • Quittance cachetée + BV cachetée
C
Customers
  • ANPP — receives the submission & the final stamped proof
  • Impôts El Madania — receives the signed BV + cheque
Note the loop: ANPP is a supplier (signs the BV) and a downstream customer (needs the paid proof) — a classic regulatory round-trip SIPOC makes visible.
How the room was organised
Quotes displayed, then split into specialist teams — each owning one lens and defending it to the others.
Suppliers + InputsWho feeds the process and with what
Process crewThe step-by-step transformation
Outputs + CustomersWhat is delivered and to whom
Risk spottersFailure points at every step
Time guardiansLead times, waits & the clock
WBS groupPhases & chunking of the work
25%
of fees due at pre-submission
Output × output
de-chunked so each task stands alone
Every step
carries its own risk + timeline
3 + 1
institutions + internal Finance to align
The mapped process — one SIPOC per task, in order
Read left to right in SIPOC order: Supplier → Input → Process / Task (the exact task, in the middle) → Output → Customer. One task per row, chronological. Task 2 (parallel) runs alongside Task 2.
Task Supplier Input Process / Task Output (to its DoD) Customer Timeline / Risk
Task 1 — Submit BV on E-TASDJIL ANPP (E-TASDJIL platform) ANPP / E-TASDJIL access; RA product owner information Log in and submit the bordereau de versement; capture screenshot Submitted BV — screenshot as evidence ANPP Instant / same day • Risk: E-TASDJIL platform bug or internet issue — no BV, no evidence
Task 2 — Collect ANPP-signed & stamped BV ANPP E-TASDJIL status "BV signed"; company stamp (cachet) Go to ANPP with stamp; collect signed & stamped BV; acknowledge their register Signed original physical BV (ANPP cachet) Impôts El Madania ~5 days • Risk: signature not ready; travel to ANPP; register / missing cachet
Task 2 (parallel) — Issue the cheque Internal Finance department Fees amount provided to Finance Finance issues the cheque (runs alongside Task 2) Cheque Impôts El Madania 72h – 1 week • Risk: cheque late / wrong amount; Finance agent on annual leave (summer)
Task 3 — Pay at Impôts El Madania Impôts El Madania Signed physical BV; cheque Take BV + cheque to the tax office; pay Quittance cachetée + BV cachetée (stamped by tax) ANPP Presubmission e-file: same day • Risk: counter queue; cheque rejected; missing / illegible cachet
De-chunk to see clearly
The breakthrough wasn't speed — it was granularity. Split the work task by task, output by output, and a risk and a timeline appear at every step, early enough to plan for.
What changed on the day. At first the Process crew mapped in big blocks and skipped past the outputs. Nothing looked wrong — but the hand-offs, the simultaneous tasks and the step-level risks stayed invisible. Once they forced themselves to one task → one output per line, two things surfaced on their own: the cheque could run alongside the ANPP retrieval (friction removed), and each little step exposed its own failure point before it could bite. That is now the rule for the team: de-chunk first, then map.
Each chunk keeps its own clock — and its own risk. Per-step timelines are mandatory in the setup:
1 · Submit BV (instant)
same day
2 · Collect signed BV (ANPP)
~5 days
∥ Cheque (Finance)
3–7 days — runs alongside
3 · Pay at Impôts
same day
Day 02468
Big blocks
Before: outputs skipped — hand-offs, simultaneous tasks and step-level risks stay hidden.
Output × output
After: one task, one output per line — a risk and a timeline become visible at every step.
Friction removed
The cheque revealed itself as a simultaneous task running alongside the ANPP retrieval — spotted only because we de-chunked.
From "spotting" to a risk register
The Risk Spotters' flags, categorized and scored — this is what turns a map into a plan.
CategoryRiskStepLikelihoodImpactMitigation
Platform / systemE-TASDJIL bug or downtime blocks BV submission1MedHighScreenshot evidence; retry off-peak; escalate to ANPP support
External institutionANPP signature not ready; register/cachet delay2MedHighConfirm "BV signed" status before travelling; build in buffer days
Internal / FinanceCheque late or wrong amount; Finance agent on annual leave (real case in summer)MedHighLaunch on Day 1; confirm a back-up signatory before leave season; verify amount
Logistics / travelTrips between ANPP, Finance & Impôts El Madania2–3HighMedSequence/batch trips; carry the company stamp; plan the route
Compliance / evidenceMissing cachet on quittance or BV; cheque rejected3LowHighChecklist at the counter; verify both cachets before leaving
The SMART objective it all feeds

Turning the map into a commitment

"Obtain the ANPP-stamped BV and the Impôts El Madania quittance cachetée for the pre-submission of [Product X] within 10 working days of the E-TASDJIL submission — running the Finance cheque track in parallel with BV retrieval — with zero admissibility rejections."
SStamped BV + quittance secured for pre-submission
M≤10 working days · 0 rejections
AAchievable — each step's risk mitigated up front
RUnblocks the dossier deposit & admissibility
TClock starts at E-TASDJIL submission
Why SIPOC earns its place in project planning
Surfaces every supplier & hand-off. Three institutions and an internal department — none forgotten, each with a clear input and output.
De-chunking makes risk visible early. One task, one output per line — every little step reveals its own failure point before it can bite.
Feeds a structured risk register. "Spot → categorize → score → assign a mitigation" turns tacit worries into a managed plan.
Produces defensible timelines. A critical-path number plus a buffer is what you commit to management — under-promise, over-deliver.
Makes tacit knowledge shareable. The map is exportable, so the whole team maps from the same picture next time.
Anchors a SMART objective. Every letter of SMART traces back to something on the map — nothing invented.
RAPSKEY · Project Management for Regulatory Affairs

Stop drowning in parallel projects.

RA professionals and companies are juggling a huge number of products and projects at once — and tracking that many simultaneous tasks by hand is exactly where things slip. In RAPSKEY, the project-management module is set up so your SIPOC is followed automatically, the Gantt chart is generated, and assignments and real-time alerts keep every task on track.

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